With regret I must inform you that we must make a large recall/adjustement
on CircusConcepts chinese poles manufactured from 2013 to July
2016, and you are one of our custommers.
The problem seems to be a long term failure, due to fatigue
You can read more about this topic here: https://en.wikipedia.org/wiki/Fatigue_(material)
Fatigue stress is, if simplified, a crack that grows with
repeated loading, even if the loading is under the maximum
strenght the item can bear. We have resolved this issue in our
current Chinese Pole models.
The final result of our test conclude that long term fatigue stress could cause critical failure of the chinese poles we manufactured during thoses dates. The problem can go un-noticed for a while until enough play is created that with all the downward pressure on the pole and a side pressure one of the joint pieces separates from the pole.
We will work with each one of you to find the best solution for
you to keep using our product safely in the years to come.
If your poles has been bought between June 2013 and July 2016, please contact us urgently if we have not been in touch already.
- If possible, do not use the pole until further notice
-If you are using your pole, to please make troughout inspection of the pole.
Here are the steps to inspect your pole:
#1 - Inspect each MALE joint one by one. Do do so, have the pole dissasembled.
With gloves( not to get your hand dirty ), hold with one hand the
pole near it's joint, and the other hand put it on the end of the
conical part. Have someone else hold the other end of the pole
Try to move it in every direction. If you feel any movement in
any direction, please contact us immediatly and stop using the
Then, if you feel no mouvement:
Lay the pole flat on 2 chairs( one chair at each end ).
Put your hand on the beginning of the section on the male part on the rubber( same as before ). Put your other hand further and use this other hand to shake the pole in every direction.
If you feel any movement( not in the joint) of the male part under the rubber, contact us immediatly and stop using the pole.
We are warning you as early as we can to avoid further issues. As
mentionned, it is a long term issue and will probably not happen
to all poles, but we cannot prove and due to the rubber over the
pole, it is very hard to inspect the poles.
We will ask for your patience and help in this process.
I hope that you can understand that this is a major issue for a small company like CircusConcepts, and we would like to ask your help in this issue. Since we have custommers around the world, it is quite a task and can bring tremendous expenses.
concerns is our priotity and this is a very specific problem, it does not apply to other items from any of our production.
We will update you as our research progress onto the necessary steps.
Hugo Noel, Owner and an artists just like you.