COVID-19 - IMPORTANT NOTICE

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CircusConcepts holds the health, safety & well-being of our artists and staff with the up-most importance.  


During this unfortunate time, we will still be accepting orders and paymentshowever we will be unable to confirm handling, production and delivery delays. Our online chat will be offline during this time and our offices are closed.


In light of the Government issued advice concerning the health crisis of COVID-19, we must inform you that we have temporarily closed our offices and manufacture. There will be no production or shipping during this period. The current government regulation stipulates we can re-open the manufacture on May 11th 2020  (this date has been moved from may 4th to May 11th by the government) . If this date does not change, we will slowly resume operations (shipping and manufacturing) at this time.  


 If you are concerned about your current order, please rest assured that we will do our best to manufacture and ship the orders as fast as possible once we re-open again.  Do not hesitate to send us an e-mail ([email protected]) and we will try our best to get back to you within a timely manner.  Someone will continue to monitor e-mails from time to time, however live customer service has been temporarily paused. Please expect longer delays in responses from our team as we had to regretfully let people go for the time being.  


For all NEW orders, it is important for you to realize that we currently cannot produce or ship any orders at the moment.  Once we are able to re-open our manufacturer we will do our best to  ship your order as soon as possible but we cannot guarantee handling, production or shipping delays at the moment. The situation of COVID-19 evolves and changes with each day and unfortunately, we are unable to predict the delays that this health crisis will have on our manufacturer , providers and/or shipping partners.   


We thank you for your continued loyalty, cooperation and patience at this difficult time and wish you all to be cautious, stay safe and follow our social channels for further updates on our reopening. 


Hang in Confidence, we will all get through this together. 


Sincerely,

 

The CircusConcepts Team 

Last update: May 04, 2020

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